We work to accommodate a large number of patients with appointments. If you are a new patient, please arrive 15 minutes prior to your scheduled appointment to allow adequate time for you to complete the required forms. We also ask that you bring a photo ID, insurance card and co-pay prior to being seen. If you are more than 15 minutes late for your appointment, you may be asked to reschedule. Patients who routinely miss appointments may also be discharged from the practice.

In order for us to provide you with the best possible service please refer to our Insurance page. For cosmetic services we accept cash, credit, debit and Care Credit. All charges need to be paid at time of service.  No checks will be accepted for cosmetic services. If at any time you have questions or would like our assistance please contact our Billing Department at (480) 427-3400. Click here to download our complete Financial Policy.

Emergency calls after hours must be made to the main phone number. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Requests for prescription refills will be processed M-F during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office. You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Routine annual exams (Pap smear) are usually scheduled 90 days in advance. We must limit the number of annual exams each day so that we have sufficient appointment times for patients with urgent medical conditions. Thank you for your patience when scheduling an annual exam.

It is the patient’s responsibility to provide our office with current contact information. You will be notified by phone of abnormal results. It is our policy to not leave test results on a patient’s voice mail. You may contact our office at any time to verify normal or abnormal test results.

We understand that on occasion patients may need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We try to complete many of these requests as soon as possible. We require patients to fill in as much information as possible before giving us the forms. Please allow a minimum of 72 hours for forms to be completed. There will be a $25.00 fee for processing the paperwork.

We will provide you with a copy of your records after we receive a valid signed request. There is a charge for copying records which complies with the State of Arizona fee schedule. We will inform you of these charges. Please allow a minimum of 72 hours to process your copy request.

Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.

Elements of Care

Insurance and Payment Information

We are contracted with most major insurance plans and AHCCCS plans. However, it is the patient’s responsibility to check with their insurance company to determine if we are contracted providers and verify eligibility and benefits. Please call our office if you need assistance.

Co-Pays and Past Due Balances

We will collect all co-payments and past due balances at the time of service. If you are unable to make payment at the time of service, we will reschedule your appointment.

Pre-Payment of Delivery & Procedure Fees

We will contact your insurance company to verify benefits. This will include the cost of a delivery or procedure that will not be covered by your insurance. Payment of your balance in full is required before the delivery or procedure. For your convenience, payment arrangements are available. Call us to set up a payment plan. Remember, the insurance company will only estimate the amount you may owe. This verification of benefits is not a guarantee of payment. Please call your insurance company if you have any questions.

We are currently accepting new patients for most insurance plans.